Q Are you trading company or factory?
A We are factory has 22 years experiences concentrating on producing and selling scales and balances.
Q Can I print our logo on the products and change the color of products?
A Yes, contact us freely to obtain more information!
Q Can I get a sample? What’s the lead time?
A Of course,but you may need to pay sample charge which will be returned after any order signed. Sample usually will be ready in 15days.
Q What certificates your products have?
A Most of our products have CE,ROHS. We are a ISO certified factory and we have a strong Quality control system.
Q What's your delivery time?
A Usually it can be ready in 45 days.
Q What are your payment terms?
A (1) T/T 30% advance amount, 70% to be paid before shipment.
If order amount less than US$5,000.00,we will collect additional US$200.00 as handle charge.
If order amount less than US$10,000.00,we will collect additional US$100.00 as handle charge.
(2) Or 100% irrevocable L/C at sight for order amount over US$30,000.00.
If order amount less than US$30,000.00,we will collect additional US$300.00 for L/C.
Q What is the warranty term?
A All products are warranted for one (1) year from the date of sale.
Q What do the ERR messages mean？
A : Low battery EEEE : Overload Err-0 : Overload Err-2 : Exceed zero track range when turn on the power Err- 5 : The scale is unstable when turn on the power Err- c : Forget to input calibration weight when calibrating or the AD value is too low.
Q How do I calibrate the scale?
A You can download the corresponding manual from our website and find the method for calibration. Or contact us via email to get more information！